Do you collect your information?

Yes we do collect your information like email id, name, mobile number, ip address and  location in order to process order and help you choose the right product.

 WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at or mailing us at: ethnicraceindia@gmail.com

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Payment:

If you choose a direct payment gateway to complete your purchase, then PayU  stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://india.payu.com/privacy-portal/) 

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.
https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:

Remarketing with Google AdSense
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website. Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email Within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

COMMUNICATION

By accepting the terms and conditions the customer accepts that www.ethnicrace.com may send the alerts to the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer. The customer acknowledges that the alerts will be received only if the mobile phone is in On mode to receive the SMS. If the mobile phone is in Off mode then the customer may not get / get after delay any alerts sent during such period.

www.ethnicrace.com will make best efforts to provide the service and it shall be deemed that the customer shall have received the information sent from www.ethnicrace.com as an alert on the mobile phone number provided during the course of purchase of any of our product or service and www.ethnicrace.com shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. The customer cannot hold www.ethnicrace.com liable for non-availability of the service in any manner whatsoever.

The customer acknowledges that the SMS service provided by www.ethnicrace.com is an additional facility provided for the customer’s convenience and that it may be susceptible to error, omission and/ or inaccuracy. In the event the customer observes any error in the information provided in the alert, www.ethnicrace.com shall be immediately informed about the same by the customer and www.ethnicrace.com will make best possible efforts to rectify the error as early as possible. The customer shall not hold www.ethnicrace.com liable for any loss, damages, claim, expense including legal cost that may be incurred/ suffered by the customer on account of the SMS facility.

The customer acknowledges that the clarity, readability, accuracy, and promptness of providing the service depend on many factors including the infrastructure, connectivity of the service provider. www.ethnicrace.com shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.

The customer agrees to indemnify and hold harmless www.ethnicrace.com and the SMS service provider including its officials from any damages, claims, demands, proceedings, loss, cost, charges and expenses whatsoever including legal charges and attorney fees which www.ethnicrace.com and the SMS service provider may at any time incur, sustain, suffer or be put to as a consequence of or arising out of

a. Misuse, improper or fraudulent information provided by the customer.

b. The customer providing incorrect number or providing a number that belongs to that of an unrelated third party, and/or

c. The customer receiving any message relating to the Trouble Ticket No., service itinerary information, purchase confirmation, modification to order placed, cancellation of order, change in dispatch schedule, delay, and/or rescheduling from www.ethnicrace.com and/or the SMS service provider.

By accepting the terms and conditions the customer acknowledges and agrees that www.ethnicrace.com may call the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer, for the purpose of collecting feedback from the customer regarding their online purchase made. The service rendered by our service engineers/marketing executive. When rendering our services, the information that we disclose is based on the information provided to us which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. User/Customer/Buyer remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. We may change this policy from time to time by updating this section. You should check this section from time to time to keep yourself updated with the latest policy.

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by www.ethnicrace.com and its users; while we try to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

www.ethnicrace.com disclaims all warranties of merchantability, relating to the information and description of the machines, spare parts, tools, consumables or any other product/service displayed on this website, its Affiliates and their respective suppliers make no guarantees about the availability of specific products and services.

We do not sell non-public information to anyone and do not disclose non-public information about our customers or former customers to anyone, except as permitted by law. In no circumstance, will we provide customer account information to third parties for marketing purposes.

If you close your account(s) or your relationship becomes inactive with us, we will continue to treat the information we have collected about you in accordance with this notice. We restrict access to nonpublic information about you to those employees who need to know your information to provide products or services to you. Under no circumstances are employees permitted to reveal, or otherwise discuss, customer information with any unauthorized person. All information that we collect about you will be treated by our employees as confidential. All employees are bound by a code of ethics and this Privacy Policy, which requires them to adhere to all these principles.

We are committed to maintaining the accuracy of customer information. If you become aware of any inaccurate information contained in our records, you should contact us at our given phone numbers listed below and we will investigate the inaccuracy and correct it as promptly as possible.

Firewalls and activity logs are additional mechanisms that are used to protect your privacy. Firewalls analyse the source and destination addresses and the traffic type to ensure that only authorized users have access to our systems. A Network Administrator also reviews activity logs to see if anything appears out of the ordinary. We look at specific information only to investigate activities that appear suspicious and to protect our systems and your information.

You also acknowledge that through this Site, www.ethnicrace.com merely provides intermediary services in order to facilitate high quality services to you. It shall not be or deemed to be responsible for any lack or deficiency of services provided by any third party. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, www.ethnicrace.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

If you have any questions about this Agreement, please contact us