Thank you for shopping with us! We want you to be completely satisfied with your purchase, which is why we offer a hassle-free returns and exchange policy.
Exchange policy
If the product does not meet your expectations in regards to size, pattern, shade, work, print e etc. We will be happy to exchange the product for you as long as it meets the conditions.
You can raise your Exchange request within 2 days of delivery on Whatsapp message: +91 9106556913.
Exceptions: Unfortunately, we cannot accept returns or exchanges on the following situations:
Gift cards
Personalized/Stitched/Customized items
It will be the sole responsibility of the customer to ship the product back to us at our given address within 7 days of delivery of an order.
We will provide the Exchange once the product is received by us in unused, and complete condition.
You will receive a coupon code of similar value to your registered email address with which you can buy the other product from the website.
No discounts, offers, or promotions apply to any transaction which will include exchange coupons.
Returns Policy:
In an unlikely situation where you receive a damaged parcel, you can refuse to accept the delivery and you will be entitled to a full refund.
To exchange a damaged product you need to provide a video of the unboxing and in such a situation, the exchange policy applies.
For Refund Process: Ethnic Race offers an Exchange Policy for Any condition.
In case of a complete refund, you will receive a coupon code which can be used a single time to make any purchase from a store of similar value.
Apart from the conditions specified herein above, the following products shall not be eligible for return or replacement:
If the request for a return or exchange is made after 48 hours of receiving the shipment, the request will be denied.
If the product is personalized, Stitched, or Customized for you.
Cancellation Policy
You can make a cancel request within 24 hours or before your order is shipped of placing an order.
You can raise a cancellation request from your user account or you can make a request on Whatsapp message +91 9106556913.
In case your cancellation request is approved you will receive a refund after the deduction of a 5% processing charge in your bank account.
Variance around Color and Description
The website’s descriptions of the available outfits include facts and product specifications that are quite close to the real values. While we take great care to ensure that the colours you see here are true, there may be some variations depending on your monitor’s colour settings and the conditions in which the photo was taken.
Every customer who puts an order on ethnicrace.com is fully aware of these little colour variations that may occur in reference to the real product; therefore, the client should keep the slight variation in mind when placing an order.
Issues that are related to Decorative
Clothes with decorations like pearls and sequences have a tendency to break. Even with perfect handling, care, and packing, this cannot be controlled completely. During physical transportation, some of them may get displaced; therefore, you need not be worried if this happens when you unpack or wear your clothes since it is a common occurrence.
